Last updated: October 7, 2026
1. Agreement to These Terms
These Terms of Service (“Terms”) govern your access to and use of the LeadReply application, website, and related services (collectively, the “Service”), operated by Integro23 LLC (“Company,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
The Service is intended for users who are at least 18 years old.
2. Description of the Service
LeadReply provides tools for managing customer communications, AI-assisted response suggestions, integrations with third-party platforms, and related workflow automation features.
The Service may include:
- AI-assisted message drafting
- customer communication tools
- third-party integrations
- scheduling and workflow features
We may update, modify, or discontinue parts of the Service at any time.
3. User Accounts
You may need to create an account to use certain features of the Service.
You agree to:
- provide accurate and current information
- keep your login credentials secure
- be responsible for activity under your account
We may suspend or terminate accounts that contain false information or are used in violation of these Terms.
4. Acceptable Use
You may use the Service only for lawful business purposes and in compliance with applicable laws.
You agree not to:
- use the Service for spam or unsolicited communications
- use the Service to harass, deceive, abuse, or harm others
- violate any messaging, privacy, consumer protection, or telemarketing laws
- interfere with, disrupt, or attempt to gain unauthorized access to the Service
- use the Service to send unlawful, misleading, or fraudulent content
- reverse engineer, decompile, or misuse the Service
You are solely responsible for how you use the Service and for the content you send through it.
5. AI Features and Automated Replies
LeadReply uses artificial intelligence to assist with customer communications based on your business information and settings. AI-generated content may contain errors, including inaccurate pricing, service descriptions, availability, appointment details, or other business commitments.
By enabling automated replies or follow-ups, you authorize LeadReply to generate and send messages on behalf of your business without your review or approval of each individual message. You acknowledge that errors may reach customers before you have an opportunity to correct them.
You are responsible for keeping your business information and instructions accurate, selecting appropriate automation settings, regularly reviewing customer communications, and correcting errors when identified. Messages prepared for manual sending must be reviewed before use.
We do not guarantee that AI-generated content will be accurate, complete, suitable for your business, or consistently follow your instructions. Any liability relating to AI-generated content or automated communications is subject to Section 16 and applicable law.
6. Text Messages and Calls
6.1 When you turn on texting or calling features, LeadReply sends messages and places calls on behalf of your business. Your business is the sender, and messages identify your business by name.
6.2 You are responsible for having any consent required by law, including the Telephone Consumer Protection Act and state laws, and by carrier rules before LeadReply texts or calls a person for your business. Use these features only to communicate with people about the service they requested from you. Do not use LeadReply for marketing or promotional texts.
6.3 You must honor opt-out requests. LeadReply stops texts automatically when a recipient replies STOP; you must not re-contact opted-out recipients through the Service or work around an opt-out. You must not text or call numbers on do-not-call lists without a lawful basis.
6.4 To register your texting number with carriers, you authorize LeadReply to submit your business information to our messaging providers and carrier registries on your behalf, and you confirm that the information you provide is accurate. Any registration or messaging fees will be shown to you before you turn on texting.
6.5 Carriers, marketplaces and other providers may filter, delay or block messages. LeadReply does not guarantee delivery.
6.6 We may suspend texting or calling for your business if carriers block your messages, recipients complain, or we believe these Terms or the law are being violated.
6.7 You will indemnify LeadReply against claims, fines and costs arising from messages or calls sent for your business in violation of law or these Terms, as described in the Indemnification section.
7. Third-Party Services and Integrations
The Service may rely on third-party services, platforms, APIs, or infrastructure providers.
We are not responsible for:
- outages or failures of third-party services
- changes in third-party APIs, policies, or availability
- errors or delays caused by third-party integrations
Your use of third-party services may also be subject to those providers’ own terms and policies.
Third-Party Platforms Disclaimer
The Service may integrate with third-party platforms, including Thumbtack.
LeadReply is an independent application and is not affiliated with, endorsed by, or sponsored by Thumbtack.
All trademarks, service marks, and brand names are the property of their respective owners.
8. Fees, Billing, and Subscriptions
Certain features of the Service may require payment, subscription fees, or usage-based billing.
By purchasing a paid plan or using paid features, you agree to:
- provide accurate billing information
- authorize us to charge the applicable fees
- pay all charges associated with your account
Unless otherwise stated, subscriptions automatically renew until canceled.
We may change pricing with reasonable notice. Continued use of paid features after a pricing change becomes effective constitutes acceptance of the updated pricing.
Except where required by law, fees are non-refundable.
9. Cancellation and Account Closure
You may stop using the Service at any time.
If you cancel a paid subscription, your access to paid features may continue until the end of the current billing period unless otherwise stated.
We may suspend or terminate your access to the Service if:
- you violate these Terms
- your use creates legal, security, or operational risk
- payment fails or remains overdue
- we are required to do so by law
After cancellation or termination, we may retain or delete account data in accordance with our Privacy Policy and internal retention practices. Users should export any data they wish to keep before cancellation or account closure.
10. Intellectual Property
The Service, including its software, design, branding, text, graphics, and functionality, is owned by or licensed to us and is protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business use, subject to these Terms.
You may not copy, distribute, modify, or exploit any part of the Service except as expressly permitted by us in writing.
11. User Content
You may submit data, content, prompts, messages, and other materials through the Service (“User Content”).
You retain ownership of your User Content. However, you grant us a limited license to host, process, transmit, store, and use your User Content solely as necessary to:
- provide the Service
- maintain and improve the Service
- support integrations and functionality
- protect the security and integrity of the Service
You represent that you have the rights necessary to submit and use such content.
12. Privacy
Your use of the Service is also governed by our Privacy Policy.
13. No Guarantee of Results
We do not guarantee:
- customer conversions
- lead generation results
- business outcomes
- uninterrupted operation
14. High-Risk Use Disclaimer
The Service is not intended for use in emergency, medical, or safety-critical environments.
15. Disclaimer of Warranties
The Service is provided “as is” and “as available.”
16. Limitation of Liability
To the fullest extent permitted by applicable law, the Company and its members, managers, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, or goodwill arising out of or relating to the Service.
These limitations apply to claims involving AI-generated content and automated communications, including incorrect prices, statements, commitments, or appointment details, as well as delayed, missed, or incorrectly sent messages.
The total combined liability of the Company and the persons listed above for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the total fees you paid for the Service during the three (3) months immediately preceding the first event giving rise to a claim; or (b) US $100. This is an aggregate limit, not a separate limit for each claim.
These limitations apply regardless of the legal basis of a claim, including contract or negligence, even if we have been advised of the possibility of such losses.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful or wanton misconduct, or any liability that cannot lawfully be excluded or limited.
17. Indemnification
You agree to indemnify us against claims arising from your use of the Service.
18. Termination
We may suspend or terminate access if necessary to protect the Service or comply with law.
19. Changes
We may update these Terms.
20. Governing Law
These Terms are governed by the laws of the State of Illinois, United States.
21. Contact
Integro23 LLC
Email: support@leadreply.app